Top
Realtors and loan officers know that words make a difference
in dealing with buyers and borrowers. It may seem obvious, but
word choice, be it in advertising or client relations, has a big
influence on what customers think about any given organization.
Take, for example, the statement that “we can get you more loan
business, trust us.” The reader is highly unlikely to do so; in
fact, he or she would likely be rather suspicious. The phrase
“trust us” is a “negative transfer phrase”; that is, it elicits
a psychological response that is the opposite of its intention.
However, if told to “imagine if we can show you how to generate
enough loan growth to not only meet your budget, but easily
surpass it,” the customer would be both interested to hear the
solution and inclined to, yes, trust that company. Where
“trust” is a negative transfer phrase, “imagine” is a positive
transfer phrase. Some more positive transfer phrases: “I get
it,” “peace of mind,” “customized,” and “strategic objectives.”
And some negative transfer phrases: “prepayment penalty,” “locks
you into a fixed payment,” and jargon or acronyms. There’s your
sales tip of the day.
Another tip is that Pacific
Union Financial is looking to expand its sales force in
the following regions: Northern CA, Southern CA, CO, CT, ID, MA,
PA, MN, NV, OR, TX, and WA. “We have fulfillment centers in the
Bay Area, Orange County and Fairfax VA. We are looking for
regional sales managers and area sales managers with existing
teams to help us expand our national footprint,” along with
looking for wholesale AE’s. Pacific Union is a Ginnie and Fannie
Direct Servicer Seller offering “an aggressive comp structure,”
full benefits, the advantages minimal overlays, 560 FICO’s on
FHA (with restrictions), and so on. All wholesale candidates
need to have recent production reports and an active broker
base. If you’re interested contact Darius Mirshahzadeh at darius@loanpacific.com.
Maybe
some of the folks from Chase
will apply, since Chase correspondent "consolidated" eight
regions last week for various reasons, following PHH’s move a few weeks
ago. And then there was yesterday’s story from Bloomberg that Ally Financial is talking
with private equity firms about selling its mortgage unit,
Residential Capital LCC, through a pre-package bankruptcy.
(I’ve lost track of the names over the years – RFC, GMAC,
RFC/GMAC, Ally, ResCap – but this is definitely about ResCap.)
According to Bloomberg, Ally has contacted Fortress Investment
Cerberus Capital Management, Centerbridge Capital, and Leucadia
National Corporation to see if they have any interest in a
purchase: http://www.bloomberg.com/news/2012-02-08/ally-s-rescap-said-to-seek-buyers.html.
Occasionally residential
loan originators need to be reminded why investors don't pay
huge premiums for pools of mortgage backed securities, and
especially why prices tend to level off on rate sheets. It is
expected that, due to the spike in refinancing in January,
amongst other factors, prepayments will increase up to 15% in
March, which will in turn increase Fannie Mae speeds. However,
analysts predict that speeds will slow down in April. Most
affected were the seasoned 2003-5 “vintages,” though the speeds
on 30-year Fannie 4%-6% have all showed decline of between 4 and
10% in the past couple of days. Speeds on 15-year Fannie’s were
observed to have declined along with their 30-year counterparts.
Net issuance has gone from $2 billion in December to $6 billion
in January, and though Fannie and Ginnie MBS outstanding
continued to increase, Freddie’s outstanding float declined.
For
credit unions out there, a week ago the National Credit Union
Administration (NCUA) published a proposed rule related to the
management of loan workouts and nonaccrual policies for loans.
The rule as proposed would, for all federally insured credit
unions, establish standards for the management of loan workout
arrangements and require written workout policies, revise
requirements for reporting troubled debt (TDR) restructured
loans, including the calculation and reporting of TDR loan
delinquency based on restructured contract terms, prohibit
accruing interest on loans at least ninety days past due (with
some exceptions), and lastly maintain member business workout
loans in nonaccrual status until the credit union receives six
consecutive payments under the modified loan terms. The NCUA is
accepting comments on the proposed rule through March 2, 2012.
For a copy of the proposed rule, please see http://www.gpo.gov/fdsys/pkg/FR-2012-02-01/pdf/2012-2206.pdf.
The
talk continues to swirl about the changes in FHA Streamline
loans, whether it is lender overlays or the program being
dropped from compare ratio calculations.
One reader noted, “It would be interesting to look at FHA
streamline default rates from the standpoint of how many
borrowers who did the streamline refinance would have defaulted
if they had been unable to lower their rate. For once, instead
of looking at how many did, why not ask how many didn't. Maybe
overall, FHA default rates would be even worse without the
streamline refinance option?”
(Which
raises a good point - before companies with high compare ratios
break out the champagne, remember
to subtract all the Streamlines from your production when
calculating your new compare ratios – it won’t only be the
delinquent Streamlines
that are removed!)
Another
wrote,
prior to HUD’s compare ratio announcement but still worth
thinking about, “I’m not sure I totally agree with the
commentary on where tightening FHA underwriting takes the
markets and the compare ratios. I agree that the concept of
placing a cap on compare ratios will have somewhat of a long
term constricting effect on FHA production but there are a lot
of moving parts here and some of the production over the 150 is
not good for anyone. But for the individual lender it’s a crazy
strategy. If the lender with the high compare ratio simply
tightens its guidelines that’s more likely to move the lender’s
compare ratio to 150 even faster than doing nothing. I agree
that tightening
guidelines will ultimately help performance but all the
lenders loans that were previously originated will still
continue on their projected delinquency pattern.”
He
continued, “But simply tightening guidelines will also restrict
(new) production and slow the growth of the denominator (old +
new production). Improving quality today will have virtually no
immediate impact on the numerator (the number of delinquent
loans) and the ratio will actually increase since production is
constrained. Likely the ratio will rise faster than if nothing
were done. Worse yet those allegedly marginal loans will still
go somewhere making the lender’s competitor’s denominator grow
faster and even reduce their ratios more. The better plan is to 1)
immediately incent higher quality loans especially in
appreciating markets (open branches) and discourage lower
quality loans through price and possibly service – to the point
of producing the “most high quality loans as fast as possible”
likely at lower margin, 2) work the 30/60/90 day delinquent
loans or incent your servicer/subservicer to work harder to cure
them, and 3) buy the delinquent loans out of the Ginnie security
and sell the whole loans to a re-performing investor/servicer to
fix/mod/liquidate ASAP – better to fix what you can as fast as
you can and take your lumps.”
Here's a wrinkle only an underwriter would find interesting. The FHA will combine
ratios with a non-occupant co-borrower. This is what is
called a pure blend because the owner-occupants’ ratios are not
calculated separately. Freddie Mac will also use a pure blend
but some lenders will require the owner occupant to have a
certain ratio by themselves, even if it is relatively high. As
it turns out, FHA will do the blended ratios as long as the
borrower and the non-occupant co- borrowers are related. Many
don't know they needed to be related, perhaps because
non-related non occupant co-borrower loans don't come along
every day. And if the borrower and non-occupant co-borrower are
not related, the FHA requires 25% down. If it is not at least a
cousin co-borrowing with the borrower, Freddie Mac is a better
deal.
Turning
to something simple like the daily markets, the current verdict
on the job market seems to be that, despite signs of economic
recovery over the past year, it is still far from healthy.
Federal Reserve Chairman Ben Bernanke has in turn called on
legislators to reduce the long-term budget deficit, describing
the “unusually high level of long-term unemployment” as
“particularly troubling.” In the short term, however, the news
has been undeniably positive in spite of Bernanke’s concerns.
With the addition of 243,000 jobs, unemployment fell to 8.3% in
January. The outcome exceeded even the most optimistic
projections of a group of economists recently surveyed by
Bloomberg – and we’ll see what today’s Jobless Claims brings.
Yesterday,
although
the 10-yr did hit 2.00% (gasp!) it closed nearly unchanged at
1.98%. In mortgages, it
was the same old story: $1-2 billion of originator selling
versus hedge fund, money manager, and bank buying on top of
the usual $1-1.2 billion of Fed purchases. The dynamic of
that supply/demand situation caused MBS prices to improve
slightly – maybe .125. And overnight Greek government officials
met with officials from the country's three major parties to
discuss austerity measures, but they failed to reach an
agreement. (Is anyone surprised?) Pension cuts appeared to be
the main issue. For news here in the States we’ll have Initial
Claims and Wholesale Trade numbers, along with the auction of
$16 billion 30-yr bonds.
Ever
since I was a child, I've always had a fear of someone under my
bed at night. So, I went to a shrink and told him, “I've got
problems. Every time I go to bed I think there's somebody under
it. I'm scared. I think I'm going crazy.”
“Just put yourself in my hands for one year,” said the shrink.
“Come talk to me three times a week and we should be able to get
rid of those fears.”
“How much do you charge?”
“Eighty
dollars
per visit,” replied the doctor.
“I'll
think
about it,” I said.
Six months later, I met the doctor on the street. “Why didn't
you come to see me about those fears you were having?” he asked.
“Well,
eighty
bucks a visit three times a week for a year is an awful lot of
money! A bartender cured me for $10. I was so happy to have
saved all that money that I bought me a new pickup!”
“Is that so!” he said with a bit of an attitude. “And how, may
I ask, did a bartender cure you?”
“He told me to cut the legs off the bed! There’s nobody under
there now!”
If
you're interested, visit my twice-a-month blog at the STRATMOR
Group web site located at