Not Receiving your Commentary via email?
Here are some possible solutions:
1) We understand that the commentary is sometimes forwarded to co-workers. But when this happens, know that some of them or one of them will “unsubscribe” thereby unintentionally ending your subscription – that is the way that Constant Contact works. Instead ask them if they would like to receive commentary and have them go to the website to subscribe, that way they have their own record in constant contact for which they can optionally stop. If you think this has happened please first try to re-subscribe. ( just use the Subscribe in the menu ). If all else fails use the Contact Webmaster link at the bottom of the page.
2) Some have IT in their work community that regularly filter out emails, please advise them of your subscription and have them add the commentary to their safe to receive/whitelist.
3) You can add the email address of incoming commentary to your own whitelist to receive the commentary; see this article and this article for further information. One link describes different ISP solutions, the other describes individual mail clients and how to add safe senders to your own whitelist ( contacts ). Both are Constant Contact articles.
4) If in the unlikely event your commentary is found in the spam folder of your email client you should try to “train” your email client ( by clicking “Not Spam” ) or be sure to follow the advice solution 3 where the commentary is added to your own whitelist.
Ultimately if all fails be sure to contact the webmaster ( link at bottom of page ) to intervene and try to find the solution for you.
Thanks, and happy reading!
Want Data?
The Reporting Menu has new entries to help make it easier to get data immediately, or when it is not available in the several online reports to simply make a request. A few changes have been made recently, so please use the reporting menu to obtain the updated reports.
The Reporting Menu has Constant Contact reports and Google Analytics Reports. CC reports are Link Reports, that is the Dates, Urls, Clicks from emails to subscribers. The GA reports are Web related data: Impressions, outbound link clicks (including banner graphic clicks). The reporting menu has links to several different formats, that are downloadable into excel sheets for your processing needs.
Constant Contact makes available data for a year, so you can request for example the link report, which when the email is read keeps track of link clicks. The new reports have much of that data online, so check there first to see if it is. The link report is now being updated weekly during the weekend, or fairly frequently. Many reports are both in the online Link Reports, or in the Reporting Directory. ( see which) You may want to see both versions for verification.
This Link Report is a downloadable excel formatted chart of Run Dates, Click Counts, and URLs that come from the Constant Contact database, in an online Google Sheet format. If you cannot find the report you want here, please also check https://www.robchrisman.com/reports/ which is the pdf version of that same data.
(See note at bottom). Recently cc has changed from v2 to v3 which has changed the process by which we get the reports to google sheets. Until these reports can go online, October 1 – the current period you can find the pdfs directly ( https://www.robchrisman.com/reports/ ) the naming style will be mmm-dd-Constant Contact_ Contacts Tracking.pdf. Updated weekends. We believe that issue is no longer a problem (as of 11/2 2024). However the data will be in both places. The Pdf’s will be available as well as in the Google Sheet Format. This report is no longer available in the pdf format, as of Jun14, 2025. Please use the Google Sheet Report.
CC Summary Report showing Sends, Opens, Open Rate, Mobile Open Rate, Desktop Open Rate, Clicks, Click Rate. Recently converted to a downloadable spreadsheet.
Click Thru Rate Report has several elements for each Campaign sent out since Jan 1 ( to be updated regularly) beginning with Jan 1 – 11/26 2024). Campaign Name, Click Rate, Clicks, Desktop & Mobile Rates, and other elements.
This is a Google Analytics Tracking report showing impressions and trends. It is a four page report
This report indicates the click-thrus from web commentary as well as banner click throughs. You can sort, download in different formats.
Google Analytics provided data, captured by Google Looker Studio. Review this type of data to see link clicks from the web, including banner clicks. GA4 replaced Universal Analytics around July 2023.