Nov. 18: Ops, HR, MLO, jobs; cap. mkts., comp, social media products; tech change study; dive into housing starts, Fannie’s 2022 forecast
Recently the podcast, its link at the bottom of this opening paragraph daily, quoted, “Change in residential lending is mandatory; progress is optional.” Technology, volume, personnel, the list goes on. (STRATMOR sums up tech changes below.) Tax changes are always in the works too, and states’ property tax burdens are a factor for families who move. (Sorry New Jersey, hello Louisiana!) Here in Kansas, like other places around the nation, appraisals, including the process of becoming an appraiser, are a big worry and the desk top reviews returning in January (via Sandra Thompson from the FHFA’s announcement) was good news. The appraisal issues are going to be very challenging as more appraisers look to retire, and secondary marketing investors need assurance that values are what lenders tell them they are. Demographics are always changing as well, and a new report from the National Association of Realtors (NAR), which definitely includes a larger data scope than lender’s, shows that the median age of home buyers is 45 this year, compared to 31 back in 1981 and near the 2019 record high of 47; 34 percent are first time home buyers with a median age of 33. NAR suggests that home buying is motivated by marriage and parenthood. (Today’s audio version of the commentary is available here and features an interview with Richey May’s Nathan Lee on risk mitigation. This week’s is sponsored by Richey May, providing specialized advisory, audit, tax, technology, and other services in the mortgage industry and in banking.)
Jobs and new hires
An industry leading valuation firm & appraisal management company is searching for a highly effective Director of Operations. This position will be focused on maximizing efficiency and promoting a culture of continuous improvement in a high-volume environment. An ideal candidate will demonstrate a commitment to delivering a best-in-class customer experience while preparing the business for rapid growth. If interested, please send your resume to Chrisman LLC’s Anjelica Nixt.
Carriage rides, boat tours, historical landmarks, and a roaring 20s themed dinner… Academy Mortgage is creating new experiences once again, this time with its President’s Club and Executive Club in Charleston, South Carolina. As a gesture of gratitude for their hard work throughout the year, qualifiers are rewarded with extraordinary adventures. Over 200 originators and managers (a record high) qualified for Academy’s President’s Club and Executive Club in 2020. Check out some of the unforgettable moments from their time in Charleston, South Carolina. Academy has been known to treat their team members to unique destinations with truly stunning backdrops and unforgettable experiences: dinner on The Great Wall of China, watching wildlife on an African safari, hiking to Machu Picchu in Peru, and exploring the Colosseum in Rome, to name a few. Adventure awaits! Come and experience the world with Academy Mortgage. Contact EVP of Growth Patrick Welberg today!
With Thanksgiving around the corner, Embrace Home Loans says it has much to be thankful for. “After a record year in 2020, we are on track to substantially increase our retail production in 2021,” says Steve Adamo, President of Retail Production, who adds Embrace continues to hire for all retail positions. The Rhode Island-based lender has been adding mortgage professionals at a rapid pace, with a 25% increase in the number of loan officers in the past six months. Loan officers and branch managers are attracted to Embrace due to its awesome culture, its certified coaching program to train new hires, and its superior marketing and technology support to ensure its originators succeed. The company has won numerous workplace awards, including National Mortgage News “Best Companies to Work For.” Customers are happy too: Embrace has 5-star ratings on Zillow and Social Survey. Interested in joining a winner? Contact Steve Adamo.
“Attention Accountants, HR Specialists and MLOs! The Mortgage Link is growing! We are looking to bring additional talent on board and are interested to hear from you if you are a highly motivated, hardworking individual who possess the highest levels of integrity, confidentiality, discretion, and professionalism. This is an amazing and unique time to join our team and contribute to this growing company. Specifically we are looking to add a Senior Accountant, HR and MLO, as we seek to broaden our reach across all markets in the US. We have the balance sheet to scale, the margin flexibility to enable your growth, and the transparency of a true partner. Our MLOs work with the same dedicated processors, underwriters, and support team, every day & every file, so you can concentrate on reaching more borrowers and closing more loans. If you’re interested in working for, or partnering with, a company designed to help you stand out and develop innovative programs to succeed, contact Jon Lowe to discuss.”
Caliber Home Loans has been named a 2022 Military Friendly® Employer by G.I. Jobs® magazine and MilitaryFriendly.com. The annual designation is given to companies which promote and elevate the standard for military programs and ardently work to recruit, retain, and advance veterans and service members within their organizations. Caliber earned four designations, including #2 Among Top Ten Military Friendly® Brands. “These designations are a testament to Caliber’s commitment to honoring our country’s heroes in the work we do every day,” said Sanjiv Das, Caliber CEO. “We are committed to providing rewarding career opportunities for our veterans and to meeting the specific mortgage needs of the brave men and women of the United States Armed Forces and their families.” For more information on Caliber’s commitment to our service members, visit military.caliberhomeloans.com. To join the team at Caliber, Email Jonathan Stanley for Operations positions or James Hecht for Sales positions.
Guaranteed Rate Companies announced organizational changes to its executive leadership team. John Palmiotto, Chief Retail Production Officer for the Midwest and East, will take on the newly created role of Chief Production Officer and Head of Sales. James Elliott, Chief Retail Production Officer for the West, has been named President of OriginPoint, a recently formed mortgage origination joint venture between Guaranteed Rate and Compass.
PenFed Credit Union announced Tony Taveekanjana has joined its mortgage leadership team as National Retail Sales Executive and VP, responsible for expanding PenFed’s national retail sales team with a focus on building self-sourced purchase production through partnerships with realtors, builders, and financial influencers.
The Housing Policy Council announced that attorney Mike Gill will join its executive team as SVP for Capital Markets to assist in advancing HPC’s policy and advocacy work, with a focus on mortgage-backed securitization, capital markets, innovation, and the adoption of technology in housing finance.
Jennifer Goldsby is the new VP, Renovation Lending, at Diamond Residential Mortgage Corporation, and Diamond is approved to deliver HomeStyle® Renovation loans directly to Fannie Mae®.
Broker and lender services & products
Monster Lead Group is reinventing mortgage marketing to help lenders and brokers make money. Monster is the first and only company to use big data & analytics to qualify borrowers. Then, using conversion-centric direct mail marketing, it drives high-quality leads. If you need exclusive mortgage leads for your LOs, talk to the team at Monster. Or take a minute to read how Monster can help.
AmeriHome Mortgage, the 2nd largest correspondent and 14th largest mortgage lender in the country, is proud to have partners who work to make positive impacts on their communities! With the holidays approaching, it’s a perfect time to take advantage of AmeriHome’s Clients & Communities program. Through this program, AmeriHome Correspondent clients can submit any charitable work they’ve participated in (be it donations, volunteer work, etc.), and if selected, AmeriHome will make a donation in that client’s name to the charity of their choice, as well as promote the company’s contributions on the AmeriHome Correspondent LinkedIn page! If you are a current client and would like to be featured, reach out to your AmeriHome Sales Representative. If you are not currently signed up with AmeriHome and would like to learn more about its offerings, reach out to CLsales@amerihome.com to connect with the AmeriHome team!
ActiveComply: The internet is where consumers generally start their search for products and services by researching a provider’s main websites, reviewing their social media pages, and reading reviews from previous customers. But fraud is lurking around every corner on the internet, and lenders a seeing a rise in the creation of fraudulent social media profiles and websites. How can lenders protect consumers, and their brand, from these situations? See ActiveComply’s newest article on Dealing with Fraudulent or Hacked Websites and Social Media. ActiveComply will be attending CMBA’s 2021 Legal Issues & Regulatory Compliance Conference in San Diego December 7th-8th. Schedule a time to get a peek at your company’s social media for brand reputation & compliance issues or join ActiveComply’s Head of Compliance, Melissa Thomas, on December 8th at 11am PST for the Compliance Technology session. Check out the full CMBA Legal Issues and Regulatory Compliance conference agenda for more.
As a lender, you can rely on Richey May’s Subservicer Oversight Review for standard loan-level testing on 25 loans in your portfolio, focused mainly on default and escrow attributes. Sometimes that’s enough. Sometimes it’s not. Are there other areas you wish you knew more about? Could stopping at compliance be your biggest oversight? Richey May’s loan-level testing digs deeper to provide valuable insights into how your portfolio is serviced. We look to surface new details and strengthen the client-subservicer relationship. We test the areas where you’ve received consumer complaints so you know exactly what happened and what you can do to drive value for your business. For more information on Richey May’s Subservicer Oversight Reviews and custom loan-level testing, contact us today!
20 years ago today, Harry Potter and the Sorcerer’s Stone made its big-screen debut in the United States, bringing to life the magical story of a young wizard and launching one of the highest-grossing movie franchises in history. Speaking of magic, CompenSafe, an incentive compensation management (ICM) platform by SimpleNexus’ LBA Ware, yielded magical results for American Financial Network (AFN). With increased transparency, curtailed review times and improved overall payroll accuracy, CompenSafe enabled AFN’s incentive compensation program to effortlessly scale with the company’s growth. Read the full case study to find out how CompenSafe can automate custom compensation plans for your company.
Is there a POS or LOS system change or enhancement in your strategic plans? You’ll want to read the new article by STRATMOR Group Senior Partner Michael Grad in the just-released November Insights Report. According to Grad, lenders have good reasons to invest, but most will not achieve their target return due to implementation problems that could have been avoided with a better approach. He shares details on STRATMOR’s recommended process for implementing new POS and LOS, a process that starts with defining the critical customer moments of truth and continues through designing and implementing the enabling technology to deliver success from the lender’s perspective. Grad also explains the power of understanding the lender’s Target Operating Model, using an implementation workbook and having a cross-functional implementation team to ensure success. This is a must-read article for every lender facing technology changes, in 2022 and beyond: “Digital Success: The Power of Process Led Implementation” in the November Insights Report.
Fannie’s rate & origination predictions
Fannie Mae’s Economic and Strategic Research Group (ESR) released its latest economic outlook. Some key points: The ESR Group’s expectations for inflation were upgraded meaningfully in the near term to average 6.2 percent on an annual basis in the fourth quarter. The forecast anticipates the recent price gains to begin to moderate over the coming quarters as temporary factors begin to wane, but the build-up of stronger, underlying inflationary pressure suggests that inflation will remain significantly above the Federal Reserve’s two percent target through 2023. So the Fed is expected to begin hiking its target rate in 25-basis-point increments beginning in Q4 2022. However, if inflation continues to exceed expectations, there is increasing risk that the Fed will begin raising interest rates even earlier. The principal risks to the forecast remain the pace of global supply recovery, the availability and cost of labor, and the extent of Federal monetary and fiscal largesse.
Regarding resi originations, the ESR Group expects purchase volumes to total $1.9 trillion in 2021 followed by 6.8 percent growth in 2022 to $2.0 trillion. Refinance volumes of $2.5 trillion are projected in 2021 before slowing in 2022 and 2023 to $1.3 trillion and $1.1 trillion, respectively. Finally, owing in part to the expectation that the Fed will begin to raise interest rates later next year, the ESR Group expects the 30-year fixed mortgage rate to average 3.3 percent in 2022 and 3.5 percent in 2023.
Join MCT and Fannie Mae on December 2nd at 10 a.m. PT for their industry webinar titled “MCT and Fannie Mae Present – Approvals, Integrations and Initiatives for 2022.” MCT’s COO, Phil Rasori, will team up with Fannie Mae’s SVP and Head of Single-Family Products and Solutions, Steve Pawlowski, to discuss getting approved with Fannie Mae, moving from cash window to MBS delivery, API integrations, and initiatives for 2022. They will also discuss common problems while moving from cash window to MBS delivery, Fannie Mae’s goal of leveraging automation for execution purposes, and the Servicing Marketplace API. Register today for the webinar and join MCT’s newsletter to be notified of upcoming events.
With Polly’s state-of-the-art Loan Trading Exchange, it’s now easier than ever to sell loans with confidence using automated best ex and commitment optimization. Polly’s commitment cart functionality allows you to take down agency commitments, allocate into forwards, and sell loans to aggregators with a single click. While legacy systems have unintuitive agency commitment processes that result in manual errors and lost revenue when optimizing across pools, Polly’s preview feature allows you to create a full snapshot of the day’s commitment in a single view, so you can identify and optimize the best execution across all of your commitments. In short, the Loan Trading Exchange helps you confidently lock down your whole pipeline efficiently before the market moves, maximizing profit and saving valuable time. To learn more, email Jeff Krischer or visit www.polly.io.
Turning to mortgage rates, sometimes a “shaky” bond auction by the U.S. Treasury causes prices to drop and rates to rise. Sometimes not. That was the case yesterday as an underwhelming housing starts report for October overshadowed the day’s lackluster $23 billion 20-year bond auction. That housing starts figure came in at 1.52 million due to residential construction’s ongoing challenges procuring (higher priced) materials and labor, making even started homes hard to finish.
Some would argue given that the shortage of housing in the U.S. has been going on for years, and that these numbers south of 2 million cannot be blamed on the recent supply chain shortages. Housing starts have remained around the same average level since I was born in 1959, though the U.S. population has risen 85 percent since then. It is even more of an issue when the National Association of Realtors reports a shortage of about 5 million units, which is over three years of housing starts alone.
While overall starts have declined for two straight months, the good news is that the overall pace of activity remains quite strong. And building Permits were a bit better, rising to 1.65 million. Doug Duncan, Chief Economist at Fannie Mae, says that “Both data series tend to be volatile, so too much shouldn’t be read into this past month’s movement. Permits, which tend to be more stable and representative of underlying trends in construction, moved up 2.7 percent over the month for single-family and up 6.6 percent for multifamily. The report to be largely in line with our current near-term forecast of a modest increase in starts over the fourth quarter. Total units under construction including multifamily units were the highest since 1973. Demand for new housing remains robust given the lack of existing homes for sale, and continued strong house price appreciation is supportive of more construction.
“We expect an increase in the number of homes brought to completion next year as builders work through their backlogs, but our forecast is for only a modest rise in starts next year due to capacity constraints. If builders can somehow work these out in a more-timely manner, however, demand is currently sufficient to support a considerably higher pace of starts than what is occurring.”
Weekly jobless claims (268k, -1k from last week’s 269k) and Philadelphia Fed manufacturing for November (23.8 up to 39, an unexpected increase) led off today’s calendar. Later this morning brings October leading indicators, Freddie Mac’s Primary Mortgage Market Survey, the Kansas City Fed Composite Index for November, and another host of Fed speakers (Bostic, Williams, Evans, and Daly). The Desk is scheduled to purchase up to $5.6 billion 30-year 2 percent and 2.5 MBS over two operations and up to $1.6 billion long duration Treasuries. We begin the day with Agency MBS prices roughly unchanged from Wednesday night as is the 10-year yielding 1.60 percent.
Visit www.robchrisman.com for more information on our industry partners, access archived commentaries, or to subscribe to the Daily Mortgage News and Commentary. If you’re interested, visit my periodic blog at the STRATMOR Group web site. The current blog is, “A Primer on Hedging Servicing.” The Commentary’s podcast is live and at any place you obtain your podcasts (like Apple or Spotify).
(Market data provided in partnership with MBS Live. For free job postings and to view candidate resumes visit LenderNews. This newsletter is for sophisticated mortgage professionals only. There are no paid endorsements by me. For up-to-date mortgage news visit Mortgage News Daily. For archived commentaries, or to subscribe, go to www.robchrisman.com. Copyright 2021 Chrisman LLC. All rights reserved. Occasional paid job & product listings do appear. This report or any portion hereof may not be reprinted, sold, or redistributed without the written consent of Rob Chrisman.)